Thank you for choosing to be part of our community at Tri-State Courier (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@tristatecourier.com.

When you visit our website and use our delivery services, you trust us with your personal information. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

1. What Information Do We Collect?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when scheduling a delivery or contacting dispatch. This includes names, physical pickup and delivery addresses, mobile phone numbers, and billing email addresses required to process order confirmations.

Information automatically collected: Some basic digital data—such as IP address, browser type, and device characteristics—is logged automatically when you interact with our online delivery system.

2. How Do We Use Your Information?

We process your information for purposes based on legitimate business interests, the fulfillment of our transport contract with you, and compliance with our legal obligations. This includes executing local logistics runs, calculating transparent flat-rate pricing, and routing automated transaction receipts to your email.

3. Will Your Information Be Shared With Anyone?

We only share data to comply with statutory laws, to execute your requested routing requests, to protect your safety, or to fulfill explicit courier business obligations. We do not sell, rent, lease, or trade any customer contact details or billing information to third parties for promotional or marketing purposes.

4. Do We Use Cookies?

We may utilize standard functional cookies to optimize website loading speeds and ensure your structural form selections persist smoothly while navigating between layout frames.

5. Do We Use Address Verification Tools?

Yes, we utilize address lookup and map parameters to verify regional ZIP boundaries and calculate service area tiers. By interacting with these lookup portals, you agree to be bound by standard third-party map terms of service.

6. How Long Do We Keep Your Information?

We retain your personal contact parameters safely stored only for as long as functionally necessary to fulfill active operational scheduling, driver dispatch logs, and internal bookkeeping requirements.

7. How Do We Keep Your Information Safe?

We have implemented strict, clean server-side code and modern data-handling measures designed to shield the confidentiality of the physical addresses and contact logistics processed through our submission entry forms.

8. Do We Collect Information From Minors?

We do not knowingly solicit data from or market delivery services to individuals under 18 years of age. Our tools are built strictly for adult coordinators and business operators.

9. What Are Your Privacy Rights?

You maintain the right to review, update, or request the removal of your historical routing contact details at any point by contacting our main service desk directly.

10. Controls For Do-Not-Track Features

Because our tracking parameters are limited entirely to essential form validation, our infrastructure does not alter its operational behavior based on automated browser Do-Not-Track (DNT) signaling frameworks.

11. Do California Residents Have Specific Privacy Rights?

Yes, California residents are granted specific rights regarding access to documented records under local statutory boundaries and may request clarity regarding any data handling paradigms.

12. Do We Make Updates To This Policy?

Yes, we will periodically modify this legal framework to ensure absolute alignment with evolving local, state, and federal consumer protection codes.

13. How Can You Contact Us About This Policy?

If you have administrative questions regarding data handling guidelines or need technical updates, reach out to our dispatch monitoring desk at support@tristatecourier.com.